Right of revocation & revocation form

Consumers have a fortnightly right of withdrawal.

Right of revocation

You have the right to cancel this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the date on which you or a third party appointed by you who is not the carrier took or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Cathleen Reinheckel, Bergener Straße 2, 03246 Crinitz, shop@luellepop-design.de, Germany, phone: +491755606886) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

To comply with the revocation period, it is sufficient that you send the notice of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you cancel this Agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.

You must return or surrender the goods to us without delay and in any case no later than fourteen days from the date on which you notify us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. You bear the direct costs of returning the goods. They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.


The right of revocation does not apply to the following contracts:
  • contracts for the supply of goods which are not prefabricated and for the manufacture of which individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • contracts for the supply of goods wich are already discounted ( e.G. goods of the category " Outlet" )
  • contracts for the supply of goods like hygiene products (e.g. face masks)
sample revocation form

(If you want to cancel the contract, please fill out this form and send it back.)

 To Cathleen Reinheckel, Bergener Straße 2, 03246 Crinitz, shop@luellepop-design.de, Germany

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

- Name of the receiver(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for communication on paper)

- Date

(*) Delete as applicable.

Download the revocationform here.

Revocation Policy created with the Trusted Shops Legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.